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LinkedIn’s new Sales Navigator Inbox is like email on steroids


Today, LinkedIn rolls out their new Sales Navigator Inbox. I got a sneak preview, and I must say, it’s like a sales and social media dashboard / command center / mini-CRM all wrapped into one page.

Here are the highlights – it:

1)     Allows you to search for someone to write to – both within and outside of your current connections.

2)     Gives you the name, picture and description of the person you have selected to send to, and also allows you to view their profile (opens in a new window). Note: if you are not connected to that individual, the “View profile” button says “Connect” instead, and allows you to send an invitation to connect.

3)     Also pulls in that person’s phone number, email address and website URL from their contact information (so you can follow-up in the off chance that your InMail is not answered)

4)     Shows you the connections in common with that person. For example, I have 59 shared connections with Craig, to whom I am writing this note. These connections are a great conversation starter to get a warm referral (a warm referral is definitely the best way to reach out).

5)     Shows you LinkedIn groups that you are both a part of – another potential ice-breaker for a prospect.

6)     Shows you what that person has posted/shared on LinkedIn recently – another great thing to reach out to someone about – especially if they wrote it. Engaging with someone’s content is the purest form of flattery!

7)     Creates a signature for you…automatically. I didn’t type any this information. I assume the Inbox is pulling this content from my contact information. I like it – less work for me.

Also, in the new InMail experience, when you send someone an InMail, the window pops up on the right side of the page, so you can still see all the vital information about the person, and all the of features I mentioned about the Inbox are available in that window as well.


You used to have to search all over in LinkedIn for this information. Now, the new Sales Navigator Inbox and InMail experience provides it all to you, and at the right time and in the place where you need it most, when you are reaching out to someone. Great stuff. Let me know what you think of the new Sales Navigator Inbox in the comments.

Related Articles:

Big new Sales Navigator changes announced at LinkedIn’s Sales Connect conference

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About the Author

Robert Knop is Founder and CEO of Assist You Today, a company dedicated to helping companies transform their social media programs from driving engagement to driving sales. He’s a proud member of the Wave3 network of consultants, and always happy to talk strategy, digital and social selling.

If you’d like to learn how to evolve your marketing and sales strategy for the new, digital age, train your teams how to use a sales-driving social selling approach at your organization, or talk University of Michigan football, feel free to reach out to us:



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