Most simple domain names were either not taken, or had some random content (e.g. Tigers.com was a bunch of pictures of tigers, not the Detroit Tigers MLB team).

Seeing that gave me an idea: buy a whole heap of these simple-word domains. Eventually, individuals and companies will want them, and I’d be able to sell them for a profit.

The problem was I was in college. And broke. And domain names cost $100 each. Eek.

I was eating Rice-A-Roni for dinner every day – how could I follow my ambitious plan to buy 100 domain names, and hold them until this internet thing really took off?

I knew banks wouldn’t give me a loan since I had no collateral, I felt my parents would have said “no,” and my friends were all broke too.

Thus, my only option was my grandfather, who had worked his fingers to the bone as a farmer his entire life, but for the last 10 years of his life, he made some great business moves, and so I knew he could potentially loan me the money.   

Could I really ask my grandfather for $10,000? What it if didn’t work out? My grandfather was one of my best friends. When I went to community college for two years to save money to go to Michigan, I stopped by his house every day to bring in his mail and talk for a while. I didn’t want to lose that.

If it didn’t work out, I would feel horrible around him for the rest of my life. My family would chastise me for taking advantage of him. I couldn’t have any of that. So, I did nothing.

Well, the rest is history. I know people who bought domains for $100 and sold them for hundreds of thousands of dollars. At one point, I worked for a company, who had a client that was trying to get investors to help them buy a domain for $6 million. SIX. MILLION. DOLLARS. And that domain was one of the names on my original list.

I still kick myself for not following-through on my idea.   

My point is this – never be afraid to:

1) Start with what you’ve got – I didn’t need $10k. $1k would have started me off just fine. So would have $500. Work up to your bigger vision.

2) Ask for help – My grandfather probably wouldn’t have given me $10k, but he probably would have given me $500. And if I never paid him back, he was such a great guy, he wouldn’t have cared.

3) Follow your dreams – if you have a great idea, CHASE IT. Don’t let fear stand in your way.

Recently, LinkedIn asked me (since “you’ve been posting some great stuff on LinkedIn” – wow, pretty cool!) what trends I see for 2019.

My answer: MORE

Strategy-level:

MORE mobile, digital, social and more data-driven and customer-centric decision-making and experimentation with innovations like AI and AR.

Tactics:

MORE social selling. I get so many spam calls, I don’t budge when my phone rings now, and I get so much spam email that I only view my Focused folder in Outlook. Social media will go from a “nice to have” to a “must have” for sales + business development.

MORE creativity with advertising. TV and traditional display ads get less eyeballs by the second. Companies will get more and more creative with advertising. For example:

• “In-game” TV ads – so you can’t DVR past them – that appear during sporting events today. These will become more prevalent,
• Ads on voice technology like Alexa – or even sponsored results, which gets dicey because you wouldn’t know if it’s the “best” answer or a sponsored answer
• “Anti-beacons” like Burger King’s new Whopper campaign. I’ve never understood why mall stores don’t have anti-beacons set up for their competitors’ stores. If I’m running Gap, I’m sending someone an offer every time they walk into H&M.
• Ads inside of video games – Roblox already does this. I saw an Aquaman movie ad on the wall of a building inside my son’s Xbox game recently. Integrated video game advertising!
• As automatic cars start to take off, how long will it be before we start seeing ads on our windshields?

MORE automation, and not always in a good way. Everyone wants to automate everything in marketing and sales, but many companies lack processes to support the automation, so they end up spamming the heck out of people, or they never follow-up outside of their automated sends, and thus, miss opportunities.

MORE video. As video comprises more and more of the internet’s content, everyone will be doing video in 2019. Facebook and LinkedIn already favor video over all other content. Those that are reluctant to do video in 2018, will be forced to do it in 2019 to sustain their current reach.

This will be an exciting year with a lot of big leaps forward in marketing in sales. It will be fun to watch it all unfold!

Words matter. For example, “financial advisor” is searched for 10x more than “financial professional.”) When your team writes LinkedIn profiles, websites and sales materials, use words your prospects typically use. This will allow you to get found and be more easily understood.

Other surprising results:

• “Sales” 70x more than “business development” – no one wants to say they do sales, but you are much more likely to be found if you do
• “Innovation” 2x more than “innovative” – craft your content to use that tense instead
• “Strategy” 50% more than “strategies”
• “Online” 10x more searches than “digital” – an oldie, but a goodie
• “Digital marketing” 10x more searches than “online marketing” – but not when it comes to marketing
• “SEM” 20x more than “search engine marketing” – abbreviate this one
• “SEO” 15% more than “search engine optimization” – this one doesn’t matter at much
• “Social media” 80x more than “social networks” – it may not be grammatically correct at times, but using “social media” will get you found more
• “Facebook” 80x more than “social media” – if you are talking about Facebook, say “Facebook”

Want to run some searches on your own? Check our Google Trends (https://trends.google.com) to do comparisons between 2 or more words or phrases.

Tips to make your training sessions sing

My team has conducted a slew of training sessions this year. Based on those sessions, here are 4 key takeaways you can use to make your training more effective:

1) Make training interactive.

There’s nothing worse than talking at a group for 55 minutes, and then having 5 minutes of questions. Invite questions throughout the session, and cater your training to your audience’s answers. If no one is asking questions, ask them instead.

2) Show how to do things LIVE.

Yes, this adds an element of danger if the wi-fi isn’t strong at the venue, but live demos based on the needs and situations of your audiences are a lot more beneficial to them, and will keep them engaged.

3) Train small groups or conduct individual sessions.

Depending on the size of the group, this isn’t a possible, but try to get those groups down to small numbers. That way, participants won’t be afraid to ask questions, you will get a good dialogue going, and your message will stick.

4) Give homework. 

It’s easy for participants to attend a training session, think it’s great, but then go back to their desks and keep doing what they’ve always done. Have an “ask” for them (with a deadline), and follow-up to ensure they did it.

Follow these tips, and your training sessions will improve in 2018!

Every year, LinkedIn brings together sales leaders from around the globe at their annual Sales Connect conference. This year, it is clear that Sales Navigator is a big priority for LinkedIn. They are continuously investing and expanding the capabilities of Sales Navigator, and today they announced a slew of new features focused on 5 key areas to create what they are calling a “System of Engagement.”

1) Tags and Notes – you can now write tags and notes and organize information on leads or accounts and categorize any way you want – such as where you met, how to follow-up, or the contents of your last conversation. Tags and Notes launched a couple of weeks ago. Personally, I’ve been hoping for this one for quite a while, and I have been loving it so far. Here’s what it looks like in action:

2) CRM – LinkedIn announced an integration with Salesforce a while back, and now through their CRM Partner Program, they will be allowing other CRM companies to create apps that plug Sales Navigator into other CRM platforms. The first batch of partners are Oracle, SAP, SugarCRM, HubSpot and NetSuite.

You will be able to see LinkedIn information at the contact level. You can set up leads, and act upon that activity more easily – you don’t have to move back and forth between platforms anymore. This lowers the barrier to social selling. No longer will you have to cut and paste information from LinkedIn into your CRM. This is huge.

You can also write directly into your CRM – more things you will no longer have to copy and paste into your CRM system and vice versa.

3) InMail 2.0 – a group of new enhancements to InMail were announced including:

• The current iteration of InMail blocks the entire window when you are sending a message. Now, the window be on the side of the screen on the desktop, similar to Gmail’s interface.
• LinkedIn will also give you icebreakers – common connections and items to include in your messages to improve likelihood of a response – while you are creating your InMail.
• You can include attachments now. Let me repeat that: You. Can. Include. Attachments. Now. Hallelujah! It’s also through a great, interactive, data-rich service method called PointDrive,

4) Search – You will now be able to search by:

• Spotlights – a group of key sets of information that will give you ways to drill deeper into your search results such as how many of your results have changed jobs in the last 90 days, have been mentioned in the news the past 30 days and have posted on LinkedIn in the past 30 days
• Department size and revenue (to determine if a company should be in your target audience)
• Senior leadership changes at companies (new people tend to make changes to personnel and technology)
• Zip code of a company’s headquarters (until now any office would appear in search results, but most decision makers are in a company’s headquarters)
• Growth of both company and department (to see the trajectory of a company and department)
• Content (keywords for content they are posting to see what is important to them)

Some of these enhancement are live (Spotlights, department size and senior leadership), and the rest are coming soon.

5) Sales Navigator for Gmail – this integration of Sales Navigator and Gmail brings Sales Navigator directly into your Inbox. You’ll have all the information you would have in Sales Navigator (connections in common, interests, shared companies, more) that you can use to start a conversation now in Gmail.

This one is already live as well. You can this find plug-in in the app store on mobile (search Sales Navigator) or here:

When I spoke with Derek Pando, Senior Marketing Manager at LinkedIn, he related “the new Sales Navigator features are to enhance the overall customer experience of Sales Navigator, and to integrate it into daily workflows to get people the information they need as easily as possible.”

With these new launches, LinkedIn has showed that they realize the way forward for them is through Sales Navigator, and the best way to do that is to help set sales teams up for success by making it as easy as possible to do social selling.

So, Sales Navigator users, what do you think of the new features?

About the Author

Robert Knop is Founder and CEO of Assist You Today, a company dedicated to helping companies transform their social media programs from driving engagement to driving revenue. He’s a proud member of the Wave3 network of consultants, and always happy to talk strategy, digital and social selling.

If you’d like to learn how to set-up a sales-driving social selling program at your organization, contact Robert at 323-972-3566, or simply complete the short form below.

Last year, my wife and I saved up our money and took the family to Hawaii. My kids love sea turtles, so we searched for and found a beach that sea turtles are known to frequent.

We hiked about a half mile to the beach (with 400lbs of beach gear in tow), and were rewarded by walking up and immediately seeing an enormous sea turtle. My kids were over the moon! My wife and I were ecstatic, and I took about 100 pictures. We stood watching this magnificent creature sun itself, and throw sand on its shell.

After about 20 minutes of “ooh’s” and “aah’s,” a fellow beach-goer walked up to me, and said, “Um, if you like sea turtles, there’s about 20 of them around the corner.” And there were. This new revelation of information, and we spent the day admiring these reptiles (from a safe distance, of course), and taking enough pictures to last a lifetime.

Seeing the one turtle was great, and we would have been happy with that, but seeing all the rest of them made it even better.

That’s how I feel about a recent enhancement to LinkedIn’s Sales Navigator platform. If you are not familiar, Sales Navigator is the highest level of LinkedIn premium service. In a nutshell, it helps you get a lot more business.

The new Sales Navigator enhancement is called “Premium Insights”, which pulls in company information from many sources to make research faster and easier. If you have haven’t seen Premium Insights yet, here are the 5 new features (Note: I have included screenshots taken from Airbnb’s page as examples).

1) Total Employee Count is the total number employed at a company that are LinkedIn members over the past two years. This feature also shows the percentage growth in that period of time and average tenure.

If a company has seen significant downsizing in the past two years, it may not be the best place to apply for a job, or reach out as vendor. In the example below, you can see Airbnb has seen 68% growth in the past 2 years.

2) Employee Distribution by Function is the distribution of company employees by function over time. This feature defaults to the top 4 functions in size at a company.

The feature allows you to see where the company is focused (e.g. Media, arts and design, engineering and operations), and the trend for each. It also can give you some insight into who makes the decisions at a company. For example, if the company has 1,000 people, 700 of them are sales and 5 are marketing, and you’re trying to sell them on a product that is going to impact sales and marketing it’s a good bet that the head of sales is the key decision-maker you need to convince for a company to work with you).

3) New Hires is the trending count of newly hired employees over time at a company. This shows if a company is growing, and the trend of growth as well. Stagnant employee count is a sign that a company may not be ready for a new technology or consulting help, or maybe it’s the PERFECT time if they have just hired a new rock star from a different industry.

In the example below, you can see that Airbnb had big boost in hiring at the beginning of 2015, and new hires have slowed, but are still at a pace of close to 100/month.

4) Notable Alumni are noteworthy people that used to work at a company in the past. (Note: this feature only shows VP-level and above. So, if you were the mail boy at Disney for a month a couple of years ago, and you want everyone to know about it. Well, I’m sorry, but you will not appear here).

With this feature, you can find out if a company churns out great leaders, and is it held in high regard by its alumni. For example, if a company’s alumni include Bill Gates, Beth Comstock and Elon Musk, you’d probably want to work for or with that company.

At Airbnb, you can see there aren’t many notable alumni, which is to be expected for a company that has only been around a few years.

5) Active Job Openings are a company’s total job posts available on LinkedIn, segmented by seniority and function, trending over time. Everyone uses LinkedIn for recruiting nowadays, so if they are posting new jobs, it’ll be on LinkedIn. Thus, if you are looking for a job, or want to see if a company is the midst of an expansion, this will give you that insight.

In the example below, it looks like Airbnb is expanding again. They have more new openings in the past month than they’ve had in any month in the past two years.

Could you find out this information about companies from other sources before this Sales Navigator enhancement? Yes. It is a lot easier to have it all in ONE place? Absolutely! Now, you can do high-level research on a company with Insights to be able to inform a knowledgeable, custom-tailored conversation with a key stakeholder.

Linkedin took a great experience with Sales Navigator and made it even better.

Related articles

• The value of social selling
• The best part of LinkedIn’s Social Selling Index
• How to Drive a Social Selling Project – Step One: Gain C-suite Alignment

About the Author

Robert Knop is a passionate helper of people, and Founder of Assist You Today, a company focusing on helping companies get closer to their clients, build trust and drive sales by harnessing the power of strategy, data, digital and social.

To find out how to set your company up for long-term success in this new digital age, and generate more sales using strategy, data, digital and social, contact Robert at 323-972-3566, or simply complete the short form below.

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I recently attended the Digital Marketing for Financial Services Summit (#DMFSToronto). Digital leaders from Citi, Facebook, Wells Fargo, MetLife, Allstate, Salesforce and more were there talking about what is working, not working and what is coming next within digital marketing for financial services.

5 accelerating trends:

1) It’s all about the data.

It has ALWAYS been about the data in digital marketing, but now with so many advancements in programmatic advertising, real-time media buying, CRM, data lake technology and data visualization services, it’s easier than ever to track results, test, learn and optimize your marketing efforts.

Hari Pillai from Invesco spoke on a panel about a struggle many companies have – being data rich, but knowledge poor. His keys to success were to create a strong infrastructure for your data, and an API to simply and effectively leverage your data, so you know where the customer is in the journey. In his words, “Data is the secret weapon to move the customer down the journey.”

2) Customers matter more than ever.

As we all know, the dynamic has flipped to a customer being in charge more than ever in the buying process. 57% of the purchase journey is done before a customer ever contacts a supplier per the CEB, so you need to listen to the key needs of your customers and figure out how to solve those needs.

Ramy Nassar from Architech had a great presentation about focusing on customer needs instead of financial products. My favorite line from his presentation was “Think about the need, not the transaction. No one wants to buy a mortgage, they want a house.”

3) Social will soon rule the world.

The typical North American adult checks social media 17 times a day. SEVENTEEN! That seemed high when I first heard it, but now that I think about my own daily habits, that seems a little low.

Combine that with the fact that cold calling and emailing response rates are hovering around 3-4%, and millennials preference for social as the #1 method of contact, and social will soon be taking over as the primary communication vehicle for marketing and sales.

Any financial professional or salesperson that does not have a complete LinkedIn profile, which is optimized for search will slowly begin to lose their client base.

I spoke on the value of social selling to financial institutions in this new digital world, and how to use the power of social media to generate leads and sales.

4) Wearables are not going away.

If you are looking for the next big thing, wearables are it. How long is it until that Fitbit we use on a daily basis to track our steps starts feeding that information to doctors? Insurance companies? Retail stores? It’s a matter of time until everyone knows everything about everyone else. Enjoy your 15 remaining minutes of privacy! And be prepared to have everything measured and managed in real-time.

Rachid Molinary of Banco Popular de Puerto Rico presented an informative use case on how they quickly integrated mobile banking into wearable technology. Now you can check your BPPR account balance in a matter of seconds on your Apple Watch. What was even more impressive was the processes and systems they have put in place to bring this new tech to market in a short period of time.

5) The pace of change is fast (and will get faster).

Mitch Joel gave a fantastic keynote about how fast the world is changing, and how every company thinks they are being innovative. However, to truly create innovation is to “create something that the market did not know that it needed, that then becomes adopted (and paid for) in a way in which we could have never imagined our lives without it.” Not many companies are doing this today.

Erin Elofson from Facebook spoke about their roadmap, and how VR is playing a huge role in their future. To get a small glimpse of their VR capabilities, check out the first film shot with the new Facebook Surround 360 camera. This is just the snowflake on the tip of the iceberg.

So, how will you and your company react to this new digital world in financial services? These changes are coming sooner than anyone expected. Those that adapt quickly, will thrive, those that don’t will struggle to survive.

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• The value of social selling
• Invalid traffic becoming a bigger problem in programmatic advertising
• 4 steps to social media content success

Photo: Alberto Garcia